Greeter and Reception Support Volunteer – Folkestone Haven

Flexible Hestia in Other Email Job
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Job Description

NEW SERVICE!  The Folkestone Haven will support people who are experiencing a self-defined mental health crisis and will be open 365 days for people from across the whole of Folkestone & Hythe District. It will provide a welcoming, friendly and non-stigmatising environment for each individual’s needs. The service is open from 18:00 – 23:00 (Mon-Fri) and 12:00 – 23:00 (Sat / Sun & bank holidays)

Come along and chat to us about our range of Volunteering opportunities at the Rainbow Centre from 3pm to 6pm on the 21st of January, when we will be available to have a chat about this new service and the roles we have! We will also be on hand to provide support in completing application forms and explaining the next steps!

We are looking for passionate and committed volunteers to support our new service, the Folkestone Haven, which supports people who are experiencing a self-defined mental health crisis

Are you an empathetic and welcoming individual, who can support individuals in crisis to feel more at ease?

If so we would love to hear from you!

Main Tasks:

We are looking for friendly and welcoming volunteers to welcome and greet people who visit the Folkestone Haven and to provide administrative support to the staff

  • Welcome and greet customers that have come to the Folkestone Haven supporting them to feel at ease.
  • Explain the signing in and out process and briefly explain the service and the layout of the building to new customers
  • Escort the customers to an area of the service which best meets their aspirations at the time which could be a quiet space, an ongoing activity or engaging with staff.
  • Covering the reception area and supporting with administrative tasks such as keeping a log of visitors
  • Be available to chat to customers who have just arrived

For more information about Hestia, this opportunity and our extensive benefits with volunteering at Hestia please see our volunteers pack attached to this advert!

Hestia is proud to be a Disability Confident employer. Should you require our job pack in an alternative format, require further assistant or wish to discuss any reasonable adjustments you may need to attend an interview, please contact

If you have any convictions/cautions, this does not mean you cannot apply for any of our roles, however we do require a DBS for all positions. We will ensure that any positive disclosures on DBS records are discussed with our volunteers and fairly assessed.

Location: Folkestone Town Centre

Hours: Flexible – Opening hours are evenings and Weekend Monday to Sunday.

About Hestia

At Hestia, we support adults and children across London in times of crisis.

Last year we worked with more than 9,000 people, including victims of modern slavery, women and children who have experienced domestic abuse, young care leavers and older people. From giving someone a home to helping them to get the right mental health support, we support and enable people at the moment of crisis.

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